Yes. We have a policy that all rugs we offer for sale in our showroom, whether new or used must be prewashed. The same policy applies to PersianRugCollections.com.

Some very fine hand knotted area rugs tend to curl along the edges. To prevent this curling, leather strips are sewn to the back edges of the rug lengthwise. This does not damage the rug in any way.

Rugs which are tea washed undergo a dying technique to make simulate and aged look and add a golden-like luster to the rug with muted colors. This process is common for rugs from India and Pakistan and sometimes China. It is rare for authentic Persian rugs to be tea washed.

Most area rugs are wool-pile which means the rug’s pile of made of 100% wool but the warp is made from a material other than wool, usually cotton or silk. The pile of the rug is what you see and feel. The warp is the part of the rug you do not see but it is the foundation of the rug. Since wool is very soft and flexible rug weavers instead use cotton in the foundation to provide more stiffness in a rug. You can easily determine the material in a rug’s warp by examining the fringe. For more information, visit the Educational page.

Like all other handmade products, some handmade rugs may include slight human imperfections. One of them is 'abrash'. When weaving a handmade rug, if the weaver runs out of wool, they will have to dye a new pile of wool. Naturally there may be a slight variation in the shade of the color and you may see this in the rug. This is 'abrash'.

This is not permanent. After opening a rug that has been folded for an extended period there will appear to be a crease. This crease will quickly disappear through regular use. Or you can recue the crease but vacuuming your rug with a suction brush. See our Educational page for more about rug care.

Yes. Our website is secured with a 128-bit secure SSL connection and our company maintains PCI-Compliance to ensure your safety when conducting financial transactions electronically. All transactions are processed through Paypal’s gateway (you do not need a Paypal account). We DO NOT share you contact information.

Yes. If you would like to have someone walk you through the checkout process or answer any questions whatsoever, free to give us a call at 877.562.8757. We are here to help.

Yes. In addition to paying with a credit card, if you prefer you may pay by check, money order or in person at our main showroom. Layaway options are also available. For more information regarding alternate forms of payment, feel free to give us a call and we would be happy to discuss your options.

If you are located outside of California you will not be charged sales tax for your purchase.

Since our business is located in California, state laws require that we charge sales tax for orders shipped within California.

Yes, we do. Once you select the rug you are interested in, please give us a call so that we can set up an option fitted to your needs.

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We take care to pack your rug in order to prevent damage and we use only shipping companies we trust. Damage to a rug during shipping is extremely rare. However if you have a problem please contact us at 877.562.8757 and we will work to solve the issue.

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To ensure both your protection and our business’s we do not ship to PO Boxes.

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